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CODE OF PRACTICE

Marketing of Training and Assessment Services

We promote our courses and services through course brochures, contact with HR and Training managers, referrals from clients and the Internet.  We represent our training products and services accurately and seek to avoid any inconsistency or ambiguity.  Only VETAB accredited courses will be identified as such and carry the VETAB logo.  The course content and any course prerequisites are outlined.  Our training programs include pre and post Workshop evaluation and assessment.  We give clear advice concerning course times, locations and fees.

Client Access

We do not discriminate again anyone who wishes to enrol in our courses. Assistance will be provided for people with disabilities or special needs, including language or literacy difficulties, that we are made aware of or identify.  Our staff respond to any requests for assistance and information efficiently and courteously.  We endeavour to identify any particular needs a client may have through liason with clients and pre-Workshop Evaluation and Skills Assessment Questionnaires.

Delivery of Training

Priority Management maintains high standards in the delivery of training so that expected training outcomes are achieved.  Our aim is that learning is transferred effectively to the workplace.  Flexible learning and assessment procedures are employed including lab and practical exercises, role plays and working in groups.  Client participation is encouraged.  Training is delivered in a learning environment and in facilities that are conducive to the safety, comfort and needs of our clients and facilitators.  All courses are delivered by qualified facilitators.  Client feedback will be sought, recorded and used to ensure that our training and assessment programs continue to meet the needs or our clients and that our standards of service are maintained and improved.

Assessment Procedures

On satisfactory completion of a Course clients are issues with the appropriate Certificate of Achievement.

For VETAB Accredited Courses where Assessment is completed a Statement of Attainment is issued.  Clients will be assessed as Competent or Not Yet Competent in their ability to perform all of the learning outcomes for the Course.  All our assessment procedures comply with the National Assessment Standards.  Formal Assessment may be through observation, role plays, simulations or the completion of written tasks.  Clients may choose to prepare an evidence portfolio and/or a work based project.

We are happy to assist any client who needs assistance in fulfilling the Assessment criteria.  This may involve additional coursework or coaching.  The Assessor and Training Manager would consult with the client to decide how best to meet their needs. An additional fee may apply.

If a client is not satisfied with an Assessment outcome they may appeal and be re-assessed.  This is arranged through the Training Manager and a re-assessment fee applies.  Applications for reassessment must be made within ten working days of the initial Assessment.

Recognition of Prior Learning and Mutual Recognition of Qualifications

Recognition of Prior Learning is available for all modules in Accredited Courses.  Applications for RPL are to be directed to the Training Manager and an Assessment fee apples.

We recognise AQTF Qualifications issued by other Registered Training Organisations.

Compliance with Commonwealth and State Legislation

Priority Management complies with all relevant Commonwealth, State and  Territory Legislation.  In particular we comply with

• Federal Privacy Act 1988
• NSW Occupational Health and Safety Act 2000
• Federal Racial Discrimination Act 1975
• Federal Sex Discrimination Act 1984
• Federal Disability Discrimination Act 1992
• NSW Vocational Education and Training Act 2005
• Federal Equal Opportunity for Women in the Workplace Act 1999

Copies of these Acts are available at www.legislation.gov.au.

Client Records and Privacy

All Clients are given a copy of our Privacy Policy prior to attending a Workshop.  Written permission is obtained before information can be used for any purpose other than client identification or be provided to a Third Party.

Results of Assessment outcomes are kept for 30 years.  All other records are kept for at least 5 years.  Clients can access their records by arrangement.

All records are disposed of through an Accredited Document Destruction provider.

Grievance Procedures

Any grievance concerning training or assessment will be investigated promptly.  Each complaint, grievance or appeal is recorded in writing as is the outcome of the investigation.  Each appeal is heard by an independent person. Appellants have an opportunity to formally present their case and will be given a written statement of the appeal outcomes, including the reasons for the decision.

Fees, Refunds and Cancellations

 The cost of each Course is clearly stated on the Booking Form and in information sent out to clients.  Fees are refunded in full if a Course does not proceed and the client does not wish to transfer to another Course.  Our Cancellation Policy is clearly stated in the Confirmation Letter which is sent when a client enrols in a Course.  Fees are refunded promptly.

VETAB Accredited Courses and Assessment are GST-free.  Other Courses and services will attract GST.  This is clearly stated on the invoice.