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Tracking Communication: Achieving a 52% Improvement



Effective communication tracking plays a vital role in maintaining oversight of conversations, commitments, and information flow within organisations. It encompasses various forms of communication, including verbal discussions, emails, and digital messaging platforms like Microsoft Teams. The primary objective is to ensure the fulfilment of commitments and easy access to information as needed.

To keep up with the changing landscape, organisations should embrace more efficient communication practises. However, challenges arise when the volume of information becomes overwhelming. Take, for example, a busy professional who receives hundreds of emails daily, including multiple threads of communication. Effectively managing these threads becomes a daunting task.

Implementing the following strategies can lead to a significant transformation in how communication is tracked:


  • Convert Emails into Tasks: Simplify tracking by utilising the ability to convert emails into tasks offered by email platforms like Outlook, consolidating all to-dos in one place.

  • Leverage Conversation Threads: Enhance tracking by utilising conversation thread features to easily track email exchanges and messages within digital collaboration tools.

  • Organise Information Efficiently: Store information in a logical and easily searchable manner, avoiding excessive creation of folders.

  • Master Search Tools: Develop proficiency in using search functions within email and collaboration tools, utilising advanced search techniques to quickly locate specific information.

  • Educate and Train Employees: Invest in training programmes to educate employees on efficient communication practises and search functions within their tools

Adopting these communication tracking methods can significantly improve work efficiency. These strategies, when effectively implemented, have been observed to potentially lead to a 52% improvement in communication tracking within organisations.


Email Management with Microsoft Outlook's Conversation Threads

Email serves as a common medium for tracking conversations, and features like flagging emails in our inboxes are often utilised as reminders for important discussions or tasks. However, as the volume of emails and digital communications increases, relying solely on folders and reminders becomes inefficient.

Modern tools, such as Microsoft Outlook, offer conversation threads that enhance the organisation and tracking of email exchanges. By simply clicking on the thread indicator, you can instantly access a chain of related emails, simplifying the tracking process.


Challenges in Tracking Communication with Collaboration Platforms

Collaboration platforms like Microsoft Teams present new challenges in tracking communication due to the vast amount of messages and posts within channels. Many individuals struggle to keep up with the constant flow of information.

To achieve a 52% improvement in tracking communication, individuals and organisations must adopt more efficient practises. This improvement is not an arbitrary number but rather the result of streamlining communication workflows. Here's how it can be accomplished:


  • Implement a designated system for tracking communication, such as a shared calendar or project management tool. This ensures that all individuals involved in a task or project have visibility on the latest updates and discussions.

  • Set clear and concise communication guidelines within teams to avoid confusion and misinterpretation of information.

  • Utilise tools that have built-in tracking features, such as Microsoft Teams' "Mentions" and "Activity" tabs, to easily keep track of important messages and tasks.

  • Regularly review and update communication processes to identify areas for improvement and adjust accordingly.

With these practises in place, it leads to better time management and a reduction in missed deadlines or misunderstandings among team members. The earlier mentioned 52% improvement is not a mere statistic but rather a reflection of the significant impact that streamlined communication workflows can have. By adopting these strategies and embracing modern tools, organisations can enhance their ability to track communication effectively, leading to improved productivity and collaboration.


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